Talk to the team that packs your box
Email our support team
Every enquiry goes to one inbox, read by the same small Australian team that packs your box. Include your order number if you have one, or a photo of your tap if you are checking the fit.
We reply within one business day, seven days a week — usually much sooner.
- Choosing the right product
- Will it fit my tap or shower?
- Order or delivery status
- Cartridge subscription
- Returns and warranty
These open your email app with the subject filled in. Prefer to write your own? Just email the address above.
Shopping instead of asking?
The OzFlow Water Purifier System fits the kitchen tap you already own and filtersevery glass you drink — $134.25 (was $179), with free shipping and 60-night returns.
View the purifierCommon questions
The OzFlow Water Purifier System ships with adaptors that fit around 95% of Australian kitchen taps. If your tap is unusual — a pull-out spray head, or a squared spout — send us a photo and we will confirm before you buy, or post you a free adaptor if you already own one.
You get a tracking number by email as soon as the parcel is scanned. Orders are dispatched within 1–2 business days and delivery normally takes 7–14 business days. If it has been longer than that, email us your order number and we will chase it for you.
Reply to any subscription email, or email ozflowsupport@gmail.com, and we will action it immediately. There is no minimum term, no cancellation fee and no phone call required.
Use the product for up to 60 nights. If you are not happy, email us and we will refund you in full and send a return label. You do not need the original box.
Not yet. We ship free to every Australian state and territory, including regional and remote addresses.