OzFlow policies
Shipping policy
Free shipping on every order, to every Australian state and territory. Here is exactly how long it takes and what happens if something goes wrong.
Last updated August 2026
What it costs
Shipping is free on every order, with no minimum spend. There are no handling fees, no surcharges for regional or remote addresses, and no cost added at checkout. The price you see on the product page is the price you pay.
How long delivery takes
Orders are dispatched within 1–2 business days of payment clearing. Delivery then normally takes 7–14 business days.
These are business days, so weekends and public holidays are not counted. Remote and regional addresses can sit at the longer end of that range, and delivery times across January and the weeks before Christmas run longer across the whole Australian network.
Tracking your order
You will get a confirmation email as soon as your order is placed, and a tracking number by email as soon as the parcel is first scanned. Tracking can take a day or two to start updating after you receive the number — that is normal and does not mean the parcel is lost.
If it has been longer than 14 business days since dispatch and tracking has not moved, email us your order number and we will chase it for you.
Where we ship
We ship within Australia only, including all states, territories, regional and remote addresses. We do not currently ship internationally.
We cannot deliver to PO boxes or parcel lockers for larger items, so please use a street address where someone can receive the parcel.
Wrong address, missing or damaged parcels
If you notice a mistake in your delivery address, email us immediately. We can usually correct it before dispatch, but once a parcel has left we cannot redirect it.
If your order arrives damaged, send us a photo within 7 days of delivery and we will replace it at no cost. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full — your choice.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.